Privacy Notice
Last updated: 06/06/2026
PLYMX Security Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains how we collect, use, store and protect personal information when you use our website, contact us, make an enquiry, request a quotation or communicate with us about our services.
1. Who we are
PLYMX Security Ltd is a private security company based in Plymouth, providing security services across Devon, Cornwall and the wider South West.
Business name: PLYMX Security Ltd
Company number: 17195064
Registered office: The Apex, Derriford Business Park, Brest Road, Plymouth, PL6 5FL
Email: info@plymx.co.uk
ICO registration reference: ZC143441
PLYMX Security Ltd is registered with the Information Commissioner’s Office for data protection purposes. Our ICO registration expires on 09/05/2027.
For any privacy-related enquiry, please contact us using the email address above.
2. What personal information we collect
We may collect the following information when you contact us or use our website:
- Your name
- Your email address
- Your telephone number, if provided
- Your business or organisation name, if provided
- Your enquiry details
- Information about the services you are interested in
- Any other information you choose to provide through our contact form or by email
Our website may also collect limited technical information, such as your IP address, browser type, device information and cookie-related data.
3. How we collect your information
We collect personal information when:
- You complete our website contact form
- You email us directly
- You request a quotation
- You discuss security cover with us
- You communicate with us about our services
- You use our website and cookies or similar technologies are placed on your device
4. Why we use your personal information
We use personal information to:
- Respond to enquiries
- Provide quotations
- Discuss security requirements
- Manage client communications
- Arrange and provide security services
- Keep basic business records
- Improve our website and services
- Protect our business, website and communications
- Comply with legal or regulatory obligations where required
Contractor and Steward Interest Forms
PLYMX Security Ltd may collect basic information from people who express an interest in working with us as self-employed contractors, SIA security contractors or stewards.
This may include:
- Name
- Contact details
- Town/city or general location
- Availability
- Type of work sought
- Relevant experience
- Training or qualifications
- SIA licence details, where applicable
- Confirmation of right to work status
- Confirmation of self-employed contractor status
This information is used for initial screening and onboarding review only. It helps us decide whether to continue with further checks, request documents, complete SIA licence checks where applicable, complete right to work checks, and issue the correct contractor agreement.
The initial Microsoft Form must not be used to upload passports, driving licences, bank details, National Insurance documents, proof of address, medical information or criminal record information.
If PLYMX Security Ltd decides to continue with onboarding, any further documents will be requested separately and stored securely.
Providing information through the initial interest form does not guarantee work, employment or an offer of assignments.
5. Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the situation, we may rely on:
- Legitimate interests: to respond to enquiries, manage business communications, provide quotations and operate our business.
- Contract or steps before a contract: where you ask us to provide a quote or enter into a service arrangement.
- Legal obligation: where we need to keep records or comply with legal requirements.
- Consent: where consent is required, such as for certain non-essential cookies or optional marketing communications.
For contractor and steward onboarding, we may rely on legitimate interests, steps before entering into a contractor agreement, legal obligation where checks are required, and consent where appropriate.
6. Who we share information with
We do not sell personal information.
We may share information with trusted service providers where necessary to operate our business, such as:
- Website and hosting providers
- Email and IT service providers
- Professional advisers
- Payment, accounting or administration providers, if required
- Legal, regulatory or law enforcement bodies where required by law
Where we use third-party service providers, we only share information where necessary for business purposes.
7. How long we keep personal information
We only keep personal information for as long as necessary.
General enquiries that do not become active work may be kept for a limited period so we can manage follow-up communications and business records.
Client-related information may be kept for longer where required for contractual, accounting, insurance, legal or regulatory purposes.
When information is no longer required, we will delete it securely or anonymise it where appropriate.
Initial contractor or steward interest form responses may be kept for a limited period while we review suitability and manage follow-up. If the person does not proceed, the information will be deleted when no longer required unless there is a clear business, legal or compliance reason to keep it for longer.
Where a contractor or steward is onboarded, relevant records may be kept for contractor management, assignment records, insurance, legal, regulatory, tax or compliance purposes.
8. Cookies and website tracking
Our website may use cookies or similar technologies to help the site work properly, improve performance and understand how visitors use the website.
Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require consent.
Where required, visitors will be given the option to accept or reject non-essential cookies through the website cookie banner or cookie settings.
You can also manage cookies through your browser settings.
9. How we protect your information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
This includes using secure systems, limiting access where appropriate and keeping business information under review.
10. Your data protection rights
Under UK data protection law, you may have rights including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to restrict or object to certain processing
- The right to withdraw consent where consent is being used
- The right to complain if you are unhappy with how your information is handled
To make a request, please contact:
11. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection matters.
12. Updates to this Privacy Notice
We may update this Privacy Notice from time to time. Any updates will be published on this page.